The "Delayed Cash" Problem
In the industrial sector, the time between work completed and payment received is often 30, 60, or even 90 days. This "Cash Flow Gap" is usually caused by a broken paper trail:
- •Technician finishes the job on a Monday.
- •The paper work order sits in the truck until Friday.
- •The office admin spends the following Monday deciphering the handwriting.
- •The invoice is finally sent 10 days after the work was done.
Custanova eliminates this delay by making the completion of work the trigger for the creation of the invoice.
Unified Invoicing: How It Works
Because Custanova is a unified platform, the "Invoicing Hub" isn't a separate tool—it's a view of your operations data.
1. Auto-Generation from Field Reports
The moment a technician taps "Complete" on their mobile app, Custanova can:
- •Pull parts used from the inventory log.
- •Calculate labor based on the checked-in/out timer.
- •Attach site photos and signed proof of delivery.
- •Generate a draft invoice instantly.
2. Multi-Level Approval Workflows
Not every invoice should go out automatically. Custanova allows you to set rules:
- •Invoices under $500: Auto-send to client.
- •Invoices over $500: Require Manager review.
- •Complex projects: Require multi-stage sign-off from both Field and Finance.
3. Integrated Payments
Stop waiting for checks in the mail. Every Custanova invoice includes a secure payment link.
- •Dodo Payments Integration: Accept credit cards, ACH, and regional payment methods globally.
- •Automated Reconcilliation: When the client pays, the invoice status updates, the project is marked as "Paid," and your accounting exports are ready.
Financial Insights: Beyond the Invoice
When your invoicing is integrated with your CRM and Field Ops, you get data that QuickBooks or Xero can't provide:
- •True Job Costing: See exactly how much you spent on labor and parts vs. what you billed.
- •Technician Profitability: Identify which team members are most efficient and accurate with their billing.
- •Revenue Leakage Detection: Pumpkin AI scans for completed tasks that were never billed, ensuring you never leave money on the table.
Case Study: Manufacturing Maintenance Crew
The Challenge: A maintenance firm with 20 crews was losing approximately 8% of their billable labor because technicians forgot to log small "incidental" tasks on their paper forms.
The Custanova Solution: By switching to Custanova's Mobile Field Tasks, every action was logged in real-time. The Invoicing Hub was configured to pull these tasks directly into the billing preview.
The Result:
- •12% Increase in billed revenue from the same headcount.
- •Days Sales Outstanding (DSO) dropped from 42 days to 11 days.
- •Administrative overhead reduced by 15 hours per week.
Conclusion
Invoicing shouldn't be a back-office chore; it should be a seamless extension of your field service. By bridging the gap between the wrench and the ledger, you ensure your business remains liquid and your clients remain impressed by your professionalism.
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